Contents
Introduction
menuffy ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Service").
menuffy is a premium digital menu platform designed for restaurants and food service businesses. Our Service provides QR menu access, 3D dish previews, AR experiences, analytics, and comprehensive menu management tools for restaurant owners and their customers.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing or using menuffy, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
We collect information from various sources to provide, improve, and personalize our Service. The information we collect depends on how you interact with menuffy—whether you are a restaurant owner, menu manager, or customer viewing a restaurant's digital menu.
Personal Information
- • Account credentials (name, email address, phone number, password)
- • Business details (business name, business registration information)
- • Profile information (profile photo, bio, business description)
- • Contact information and communication preferences
- • Payment and billing information (credit card, bank account details)
- • Communication history (support tickets, emails, chat messages)
- • Device information (device type, operating system, unique identifiers)
Business Information
- • Business type and industry classification
- • Business location and geographic data
- • Operating hours and service type information
- • Tax identification and compliance information
- • Subscription plan and service tier details
- • License and certification information
Restaurant Information
- • Menu items and dish descriptions
- • Food images and photos (user-uploaded content)
- • Pricing information and menu structure
- • Dietary information and allergen data
- • 3D models and asset files
- • Category organization and menu hierarchy
- • Special notes, preparation details, and customization options
Analytics Data
- • QR code scan counts and timestamps
- • Menu item views and engagement metrics
- • Customer device types and operating systems
- • Geographic location data (country, city level)
- • Session duration and browsing behavior
- • 3D model interaction data
- • Cart actions and abandonment metrics
- • Customer segment and demographic estimates
- • Click patterns and navigation flow
Payment Information
- • Credit card numbers (tokenized and encrypted)
- • Billing address and payment method
- • Transaction history and invoice records
- • Subscription renewal dates and payment status
- • Refund and adjustment records
Note: Payment information is processed by our third-party payment processor and is not stored on our servers in unencrypted form.
How We Use Your Data
menuffy uses the information collected for various purposes essential to providing, improving, and securing our Service:
Service Provision
Create and manage accounts, process subscriptions, and deliver menu management features
Analytics & Insights
Generate usage reports, performance metrics, and customer behavior analytics for restaurant owners
Communication
Send service notifications, billing information, security alerts, and customer support responses
Personalization
Customize user experience based on preferences, device type, and usage patterns
Security
Prevent fraud, ensure platform security, and protect against unauthorized access
Service Improvement
Analyze user behavior to enhance features, fix bugs, and optimize platform performance
Legal Compliance
Fulfill legal obligations, comply with regulations, and enforce terms of service
Marketing
Create targeted content, measure campaign performance, and send promotional materials (with consent)
Third-Party Services
menuffy integrates with trusted third-party services to deliver complete functionality. We share necessary information with these partners under strict data processing agreements:
Payment Processors
Stripe, PayPal - Process subscription payments and refunds
Cloud Storage
AWS, Google Cloud - Store images, 3D models, and application data
Analytics Providers
Google Analytics, Mixpanel - Track platform usage and performance
Email Services
SendGrid, AWS SES - Deliver transactional and marketing emails
CRM Platform
HubSpot - Manage customer relationships and support inquiries
3D Model Processing
Triposer.ai, Vertex AI - Convert images into 3D models
AR Framework
WebAR, WebGL libraries - Enable AR experiences on supported devices
CDN Services
Cloudflare - Optimize content delivery globally
Your Control: We do not sell your personal data to third parties for their marketing purposes. Any data sharing is limited to service provision and is governed by Data Processing Agreements requiring GDPR and CCPA compliance.
Data Retention
menuffy retains your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on data type and use case:
Data Security
menuffy implements industry-standard security measures to protect your information from unauthorized access, alteration, and destruction. Our security practices include:
No Guarantee: While we implement robust security measures, no system is completely secure. menuffy cannot guarantee absolute security and is not liable for unauthorized access resulting from factors beyond our reasonable control.
International Data Transfers
menuffy operates globally and may transfer, store, and process your information in countries other than your country of residence. These countries may have data protection laws different from your home country.
When we transfer personal data internationally, we implement appropriate safeguards:
- ✓ Standard Contractual Clauses (SCCs) for EU/UK transfers
- ✓ Data Processing Agreements ensuring adequate protection
- ✓ Privacy Shield Frameworks where applicable (deprecated but noted)
- ✓ Your explicit consent for international transfers when required
By using menuffy, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection laws as your country.
Your Rights
menuffy respects your privacy rights. Depending on your location, you may have specific rights regarding your personal information:
GDPR Rights (EU/UK/EEA Users)
CCPA Rights (California Residents)
How to Exercise Your Rights
- Log in to your menuffy account and access Privacy Settings
- Submit a formal data request through our Privacy Portal
- Email your request to privacy@menuар.com with verification documents
- Contact our Data Protection Officer for complex requests
Response time: We will respond to verified requests within 30 days (or as required by applicable law).
Children's Privacy
menuffy Service is not directed to individuals under 13 years old (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.
If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to menuffy should contact us immediately.
For users aged 13-18 (minors), we provide enhanced privacy protections and limited data processing. Parental consent may be required for certain features depending on local regulations.
Contact Us
If you have questions about this Privacy Policy, concerns about our data practices, or wish to exercise your privacy rights, please contact us:
menuffy Privacy Team
privacy@menuffy.com
+1 (555) 123-4567
menuffy Legal Department
New Delhi, India
Data Protection Officer
dpo@menuffy.com
(For GDPR-related inquiries only)
Response time: We will respond to all privacy inquiries within 14 business days.
Changes to This Policy
menuffy may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- • Update the "Last Updated" date at the top of this page
- • Send email notification to registered account holders
- • Display a prominent notice on the menuffy homepage
- • Request your explicit consent for certain changes
Your continued use of menuffy after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.